FAQs

Q. Can I have a trial lesson before I join?

Yes. We would be happy to offer you a trial lessons to make your choice easier. There are two types of trials according to your needs. If you would like to have 1-2-1 tuition, we offer you a 1-2-1 trial. If you would like to join a group to learn, we will organize a group trial when we have enough people interested.

1. 1-2-1 Trial.

The tutor can go to meet you. It is £30.00 per hour.

2. Group Trial.

The trial will be at our site in a group. We offer a 1-hour trial lessons at the price of 12.50 per hour. 

Please click here to book it.

 

Q. How many levels of Mandarin courses do you offer?

We offer Mandarin Chinese courses in London at 6 levels from complete beginner level to advanced level.

 
Q. Which coursebook will I use? 

You will be told which coursebook to buy at the beginning of your course.  Books cost from £10-£30.


Q. What if I have to cancel my course?

Here is our Course Cancellation, Changes & Refund Policy:

1. The tuition fee is non-refundable within 60 days of the commencement of the course, but may be applied to future registrations in the same calendar year.

2. Study materials fees are refundable for those who cancel three weeks or more before the start date.

3. No tuition fee is refundable after the commencement of the course.

4. Refunds will be made within 30 days the same way as it was paid.

5. Cancellation for 1-2-1 tuition received within 24 hours of the start time will be charged.

6. We reserve the right to cancel a course which is considered as viable prior to the commencement date for the course whereupon any fee paid will be refunded in full.

 
Q. What is the minimum number of a group course for your Mandarin courses in London?

Commencement of any group course is subject to enrollment of a minimum of 2 students per course. We reserve the right to withdraw an courses prior to its commencement.

 

Q. Do you offer placement test for grading?

Yes. We offer free placement test for non-beginners in order to assign you to the course that best fits your knowledge level of the language when you join. 

 

Q. How can I pay for the course?

You can transfer online.

Account Number 72148080

Sort Code 40-04-01

Please write TUITION FEE/Your Given Name as the reference. For example, TUITION FEE/AMY

Alternatively, you can write a chque payable to START MANDARIN EDUCATION. 

 
Q. Is there anything I can do if I'm not happy with my course?

This rarely happens but, if you are unhappy, it is essential that you talk to us as soon as possible. Please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for suggestions. 

 
Q. How late can I apply for a course?

Our courses can be very popular and there is always a risk that the course is full up, so the earlier you apply the better. Please contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or click here for an application form.

 
Q. How can I pay for the course?

Payment can be made by credit card, Sterling bank cheque, bank transfer and cash (only if paying at the school).  

 
Q. Is the teaching location close to public transportation?

Yes. All our teaching locations are close to public transportation to make sure you can find us easily.

 
Q. Can I book a one-week course?

Yes, you can. We offer very flexible course apart from our standard course. Please contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for more information.

 

 

Still have a question? Please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or click here to contact us.

 

 

 

 

 

 

 

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